How do we combine two seats after layoffs without creating an impossible job?

Question

Tyler Smith · Accepted Answer

Combine seats only when the work fits together and the combined load is credible. Two vacant positions do not automatically add up to one workable job.

Start by writing approximately five core accountabilities for each existing seat. Then identify which outcomes remain necessary, which overlap, and which can disappear. Do this before assigning the combined role to your most capable employee.

Test the proposed combination against three practical questions:
- Do the responsibilities require compatible skills and working patterns?
- Can the person handle recurring work as well as predictable busy periods?
- Would combining the work remove a necessary review or approval boundary?

For example, a hypothetical combined sales and customer support role needs more than a capable communicator. The design must address what happens when an urgent customer problem collides with a scheduled sales commitment. Decide the priority and escalation path in advance.

One person may occupy more than one seat on an Accountability Chart. Keeping the seats distinct can preserve clarity when their outcomes differ, even if the same name appears in both places.

If the combination works only because someone is expected to work continuously beyond sustainable capacity, redesign it. Remove work, narrow commitments, or arrange appropriate support. A smaller company needs fewer demands as well as fewer people.